Salesforce and Databricks Build the Shared Foundation for Human and AI Agent Work - Salesforce

Salesforce and Databricks have announced an expanded partnership focused on establishing a shared foundation for human and AI agent work. This collaboration aims to help organizations securely connect their enterprise data with essential customer relationships, permissions, approvals, and workflows to achieve trusted outcomes. A primary challenge addressed by this partnership is the common issue of disconnected data from the necessary business context, security controls, and enterprise processes required for AI agents to function effectively. Without this comprehensive view, AI can provide recommendations but lacks the authorization context for data usage, permitted actions, and execution within enterprise security models. By integrating Databricks' governed enterprise data capabilities with Salesforce's CRM and workflow expertise, the partnership seeks to empower both human and AI agents to make confident decisions and execute tasks. This involves creating a new operational model where humans and AI agents work synergistically to accelerate productivity and foster business growth. The initiative builds upon the existing 'Zero Copy' partnership between Salesforce Data 360 and Databricks Unity Catalog, introducing new governance capabilities to resolve persistent enterprise data challenges.