Factory floors reimagined: How Quess is putting AI agents to work | Mint

Quess Corp, one of India's largest staffing companies founded by Ajit Isaac, is exploring the integration of artificial intelligence agents into its workforce, a concept being spearheaded by its spinoff, Digitide Solutions. Isaac, with decades of experience in human resources, posed the thought-provoking question of whether AI agents would eventually require their own HR managers, highlighting a significant shift in employment paradigms. Digitide Solutions, though relatively new, already has a substantial workforce that increasingly includes AI agents. These AI entities are performing diverse tasks such as tracking employee morale as a 'chief listening officer' (like the AI agent named Nikki), handling loan recovery, screening job applicants, and assisting call center representatives. This initiative by Quess Corp and Digitide Solutions is particularly noteworthy in India, a country with a vast and growing workforce, as it suggests a future where employment might not be entirely human. Isaac, who previously focused on creating numerous human jobs, is now betting on a future where AI plays a crucial role in the employment landscape.