Delhivery Launches SmartAssist: AI Agent to Automate Logistics Support for SMBs

Delhivery has rolled out SmartAssist, an advanced AI agent aimed at revolutionizing logistics support for small and medium-sized businesses (SMBs). This AI-driven solution automates Level 1 customer support, allowing SMBs to resolve operational questions and perform essential shipment-related actions instantly. Unlike traditional FAQ-based chatbots, SmartAssist acts as an active agent capable of executing system-level updates, such as modifying GSTIN and bank records directly. The agent is integrated within the Delhivery One platform, eliminating the need for manual ticketing and enabling users to manage shipments, analyze performance, and update account details through a unified chat interface. For more complex issues requiring human intervention, SmartAssist seamlessly connects with Delhivery's customer support team, automatically generating a support ticket with a comprehensive operational summary and relevant context, which helps human agents resolve matters more efficiently. Its capabilities span the entire shipment lifecycle, offering support through advanced analytics, interactive feature tours, and account-level configurations without manual intervention.