Nuance Mix

AI Agent Development Platforms

Conversational AI platform to design, test, and deploy voice and chat bots with ASR, NLU, TTS, and omnichannel contact center integrations.

Nuance Mix is an enterprise conversational AI platform for building IVR and digital virtual assistants. It provides DIY tooling and APIs for speech recognition (ASR), natural language understanding (NLU), text-to-speech (TTS), dialog and bot orchestration, testing, and analytics. Teams design once and deploy across voice and messaging channels, integrate with CCaaS stacks such as Genesys and Avaya, and can run in Microsoft Azure environments. Mix supports large language model enhancements while maintaining governance required for regulated industries.

Industry: Technology

Pricing: contact for pricing

Use cases: conversational ai engineers, solution architects, contact center ops, IVR designers, CX leaders

Capabilities: Designing and deploying IVR and digital virtual assistants for contact centers., Building omnichannel bots with ASR, NLU, and TTS that hand off to agents., Integrating with Genesys/Avaya flows and enterprise backends., Testing, versioning, and analyzing conversational experiences at scale., Adding LLM-powered boosters while preserving controls and compliance.

Tags: ASR, NLU, TTS, IVR, dialog management, contact center, omnichannel, Azure integration, Genesys, Avaya

• Do you integrate with Genesys or Avaya contact center platforms?
• Is Nuance Mix deployable within Microsoft Azure environments?
• What is the pricing model for Nuance Mix?
• Does Nuance Mix support LLM enhancements with governance?