Ada

Customer Support

AI Customer Service Agents For Quality CX At Scale

Ada is an AI-native customer service automation platform focused on making customer service extraordinary for everyone. It enables businesses to automatically resolve a high volume of customer service conversations across various channels and languages with minimal effort. Ada utilizes advanced AI agents to handle inquiries across web chat, email, voice, social channels, and in-app messaging, aiming to deliver exceptional customer experiences and scale support operations efficiently.

Industry: Voice

Pricing: Not publicly disclosed

Use cases: customer service executive

Capabilities: ai management tools for continuous improvement, ai-powered customer service agents, automated conversation resolution, deflection of phone inquiries, email, generative ai agent technology, improved csat scores, in-app), increased automated resolution rates, integration with existing tech stacks (open apis and sdks), multilingual customer experience, omnichannel support (web chat, reduction in average agent handle time, social, voice

Tags: Customer Service, AI, Automation, CX, Enterprise, Generative AI, Chatbot, Voice AI

• How can I inquire about Ada's pricing model?
• Does Ada provide support for multiple languages?
• Which omnichannel communication channels does Ada support?