Balto

Contact Center AI

Real-time AI coaching for contact centers that guides agents during live calls.

Balto is a real-time conversation excellence platform that uses AI to guide contact center agents through live customer interactions. Its 'Real-time Guidance' engine analyzes every call as it happens, providing agents with instant prompts on what to say next, how to handle objections, and how to stay compliant. Balto also features 'Real-time QA,' which automatically audits 100% of calls for quality and compliance. By providing immediate feedback during the call, Balto helps organizations increase conversion rates, reduce handling times, and improve overall customer satisfaction levels.

Industry: Voice

Pricing: Enterprise Subscription

Use cases: CX Leaders, QA Managers, Support Agents

Capabilities: Real-time Coaching, Live Objection Handling, Auto QA, Sentiment Analysis

Tags: Balto, Agent Assist, Live Coaching

• Does Balto integrate with Salesforce or Genesys?
• Is Balto available for global contact centers?
• How is Balto deployed for agents?
• What is Balto's pricing model?