Tenyx AI

Voice AI Agents

Tenyx builds AI-powered voice agents that handle customer service calls with human-like dialogue, enabling voice-first automation of transactions, inquiries, and support workflows. In September 2024, Salesforce acquired Tenyx and is integrating its technology into Agentforce Service Agent and Service Cloud to advance voice AI capabilities in customer service.

Tenyx AI represents the next frontier in conversational excellence, offering sophisticated voice agents designed to transform the traditional call center experience. Recently acquired by Salesforce, Tenyx moves beyond rigid, scripted IVR systems to deliver fluid, human-like dialogue that can handle complex transactions and support workflows autonomously. By integrating its cutting-edge technology directly into Salesforce Agentforce and Service Cloud, Tenyx empowers enterprises to scale their customer service operations without sacrificing quality. Whether managing high-volume inbound inquiries or executing proactive outbound calls, Tenyx ensures every interaction feels natural and productive. This powerful AI solution reduces the burden on human staff while providing customers with instant, 24/7 support, making it an essential tool for modern organizations looking to lead in voice-first customer engagement and operational efficiency.

Industry: Voice

Pricing: contact for pricing

Use cases: contact center managers, customer experience leads, voice AI engineers, CX operations, support leaders

Capabilities: Customer service teams wanting to automate inbound and outbound voice interactions., Enterprises looking to reduce load on human agents for routine voice-based support., Organizations aiming for more natural, conversational voice experiences (not scripted IVRs)., Companies using Salesforce Service Cloud who can leverage integration with Agentforce.

Tags: voice agent, conversational AI, call automation, Salesforce integration, customer service, voice interaction

• Do you integrate with Salesforce Service Cloud and Agentforce?
• Can your voice AI agents automate customer service calls?
• What is the pricing model for Tenyx AI solutions?
• Do you integrate with Twilio, Vonage, or Genesys Cloud?
• Do your AI agents provide natural, conversational experiences?