SAP Shopping Assistant

Content Creation Agents

The SAP Shopping Assistant is an AI-driven conversational agent integrated within SAP's Customer Experience (CX) AI Toolkit.

The SAP Shopping Assistant redefines the digital storefront by bringing the expertise of an in-store consultant directly to the online shopping journey. Built as a core component of SAP’s CX AI Toolkit, this sophisticated agent utilizes natural language processing to decode complex customer queries and multi-part requests. Beyond simple searches, it provides hyper-personalized product recommendations and real-time insights into availability and compatibility. By bridging the gap between intent and purchase, it eliminates the friction of traditional filtering systems, allowing customers to discover products through intuitive dialogue. This results in higher conversion rates, reduced search fatigue, and a premium, concierge-style experience that drives long-term brand loyalty for global retailers.

Industry: Marketing

Pricing: contact for pricing

Use cases: e-commerce managers, digital marketers, customer service representatives, AI developers

Capabilities: Enhancing e-commerce platforms with natural language product search., Providing personalized product recommendations to online shoppers., Simplifying complex product discovery through conversational AI., Improving customer engagement and satisfaction in online retail.

Tags: conversational AI, e-commerce, product recommendation, natural language processing, customer engagement

• What is the pricing model for the SAP Shopping Assistant?
• In which geographic regions is this solution currently available?
• Does the SAP Shopping Assistant have any compliance certifications?