PolyAI
Customer Service
The world's most lifelike voice AI agents.
PolyAI builds enterprise-grade voice AI agents that handle complex customer service conversations with a human touch [16, 20]. Founded in 2017 by Cambridge machine learning researchers, their Agentic Dialog Platform automates interactions across voice, chat, and SMS [20, 6]. Poly…
Capabilities: accents, agent development kit (adk) for code & git workflows, agent studio (no-code & low-code configuration), and improve dialog agents, and interruptions, and sms channels, automate customer service across voice, build, chat, fraud, govern, handle complex customer conversations (e.g., human-like conversations and scalable solutions, integrate with existing crms and contact center systems, multilingual disputes), omnichannel coverage, outage, owl asr for understanding through noise, proprietary raven llm for sub-second answers and business rule adherence, provide natural, real-time interaction monitoring, rest apis for programmatic control, run, supports 24+ languages, triage
















